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Email Linked to Old Account - Cannot Register or Login to New Account

saritogas
Joining in

Hi,

I am having the same issues. i have a new account with virgin. I am trying to log in online to view my account, however when loggin in I am taken to my old account.

Thank you for reading my message.

Kind regards,

Sara

2 REPLIES 2

John_GS
Forum Team
Forum Team

Hi Sara

Thanks for posting and welcome back to the community

No worries at all, this is classed as a Move and Transfer, takes 24 hours. I'll PM you now, get the details and sort this 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

John_GS
Forum Team
Forum Team

Hi Sara

Thanks for joining me on PM and allowing me to sort this Move and Transfer out for you. As stated it will be live from 2pm tomorrow, any issues let me know 🙂

Best,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill