Email Issue

[sharper67]

Hi, I require some help with the following message. Last email received over a week ago.

Cheers  

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

[Graham_A · Accepted solution]

@sharper67 

What happened when you followed the instructions in the message that you have copied in your post?

If that route has not resolved the issue try this:

Changing the password solves this in most cases.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your account after waiting 15 minutes post back and the VM Forum Team should be able to help you further.

[sharper67]

Thanks Graham, I didn’t really want to change passwords and have already read about VM team help. 
Thanks for the detailed advice. I’ll give it a go. 

[sharper67]

Well, that was easy! It works - thank you.