Email Incident Review

[Tony_]

Returning to the recent incident of lost emails/folders, a communication was issued from the office of Mr Wehrle to suggest that “we will be carrying out a full review of this incident to ensure we learn from it in future.”

Will the outcome, or at least the edited highlights, of that review be made known to VM customers?

Assuming a part of that review includes the preparation and implementation of a revised action/recovery plan; will the general outline also be made available?

Such information might provide some assurance that VM have taken every precaution to safeguard and protect the email service to the best of their ability and that should a similar incident occur in the future, that VM are better placed to deal with it.

Thanks

Tony_

[Natalie_L]

Hi Tony_ 

Thank you for reaching out to us here on the community. 

We apologise for the issues with the email service and assure you we are taking the review of this very seriously. 

With the outcome from the review, this would be internal information but at this time, we cannot advise on what updates will be provided publicly. 

Any updates or further information would be communicated out via email, our Forums or social media pages. 

Thanks,