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grandadjohn
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Email Inactive

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I’m no longer receiving emails since last Thursday - (house email). Just stopped working - other email accounts on devices working fine.
what happened and what can I do? That account is linked to almost everything I access.

 

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MissPasko
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Re: Email Inactive

There have been issues for many email addresses in the past week or two. The Forum Team (VM employees) will reach this thread as soon as possible as they work through the board in date order. In the meantime, can you confirm you are a VM broadband customer, and that the email address you are having trouble with is linked to the billing account when you sign in at my virgin media? Don't post your email address or personal details, just facts.

The Forum Team have been advising these first steps:

"Have you changed your password through your online Virgin media account? Also we would recommend doing an anti virus scan on all devices that you are trying to access the impacted email account from.

You may also wish to check your auto forwarding and filter rules which may have been set up in your webmail.

Please try the above first and if you still require further assistance please come back to us and we can assist you further"


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Steven_L
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Re: Email Inactive

Hey grandadjohn,

 

How is it going with your mailbox issues?

 

Would you please be able to answer the questions asked by @MissPasko and this can help us look into the account for you.

 

Regards

Steven_L

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