OK. Do you see a line towards the top of the email similar to this screen shot:
If so, and you are satisfied that the email is from a genuine source then click on the show images button to download the embedded images contained in the email.
I get a similar situation from time to time when using the MS Outlook email client when embedded images show as broken icons even after clicking on the option to display the images. I can always resolve this by a reboot of my PC. It is as if something gets stuck in the security settings. By the way I am also still using Windows 7, but cautiously as it no longer receives security updates from Microsoft.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks