Virgin Media Community

[alan5151]

This is a follow-up to 

https://community.virginmedia.com/t5/Email/RESOLVED-Intermittent-Email-Issue-POP3/m-p/4331521

After 168 messages , we are no further forward what -so- ever. A VM support person suggested I should raise NEW query, so here goes. But of course this simply prolongs the rather hopeless search for an answer. 

I have WLM on Win7 PC : yes I know its old software , but  there is no reason why it should not work.  It does  "some of the time". HOWEVER , increasingly frequently I get : 

Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.

Configuration:

   Account: alan-xxx ;    Server: imap.virginmedia.com ;   User name: axxx@blueyonder.co.uk

   Protocol: IMAP ;   Port: 993 ;   Secure(SSL): 1 ;   Code: 800ccc0f

Unable to send or receive messages for the alan-xxx account. Header download for the 'Deleted Items' folder did not complete. Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity.

Server Response: Your IMAP command could not be sent to the server, due to non-network errors. This could, for example, indicate a lack of memory on your system.

Server: 'imap.virginmedia.com' ;Windows Live Mail Error ID: 0x800CCC0F; Protocol: IMAP

It is NOT memory : I've checked frequently and there is plenty spare on my PC. Every time you click "send/receive" the VM server refuses to connect , so it hangs , then gives this time-out message. Repeated tries eventually connect. (But often a message supposedly gets "sent" , but fails to "move" from my local outbox to local "sent items" , so you never know if its actually gone. ) Likewise , if you delete a message locally its keeps coming back from the VM servers.    This has got a lot worse over the past couple of months. It varies a lot depending on the time of day. 

[Anankha]

Do you use any third party antivirus?

Unfortunately I too get errors syncing my ntlworld & virginmedia accounts under WLM, if I then sync manually it works.
I’ve set the same accounts up under Windows Mail app & there’s no problems there so it’s a Live Mail problem imo as it’s so out of date.

[alan5151]

I have AVG (free vsn). 

Not aware that is a potential issue?

Looks like I will have to migrate to new mail client . WLM  pretty much stopped working all together now. Pathetic VM.

I see you mention windows mail. Is that OK with Win7? I see the in structions to download and set it up look a bit complicated. Other suggestions are thunderbird or EMClient?

[Anankha]

Iirc Windows 7 does come with it’s own email client but it’ll be older than Windows Live Mail, you’d probably require thunderbird or something similar.

I run Defender so I doubt the AV is the cause but some suggestions state it’s a firewall error.

[Graham_A]

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@alan5151 wrote:

I have AVG (free vsn). 

Not aware that is a potential issue?

Looks like I will have to migrate to new mail client . WLM  pretty much stopped working all together now. Pathetic VM.

I see you mention windows mail. Is that OK with Win7? I see the in structions to download and set it up look a bit complicated. Other suggestions are thunderbird or EMClient?

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The fact that Windows Live Mail is no longer supported by MS and is riddled with operational issues can in no way be blamed on Virgin Media.  

Thunderbird is a common third party email client, I don't particularly like it personally, but that is just my preference.

I use Bluemail on my android phone and have no issues with it.  I think they may now have a Windows version available.

[alan5151]

Well I migrated to Thunderbird , which seems to work fine , though just very occasionally it hangs very briefly. I fully understand WLM is ancient , but I guess we'll never know what changed recently to make it inoperable. It cannot be  the code on my PC , so must be some VM upgrade that stopped it working.Whilst I agree it is unreasonable to expect VM to work with all "legacy" software , I still maintain their cust svcs really folk are extremely unhelpful, and offer no "tech" support. I was prompted to try their tech support "chat" a few weeks ago. That "service"  is quite absurd. It is not real time...30 min response , so imagine how long it would take even to explain the issue let alone conduct a dialogue/ diagnostics. Just a joke. 

[Anankha]

It’s most likely that Microsoft are removing the code for Live Mail with every update.

[alan5151]

Just for clarity , my issue was with Windows Live mail. And I am still on Win7 , with updates turned off so I dont think the PC software would have changed.

[Anankha]

There still may be emergency security updates released.
In any case Live Mail is no longer supported by ISPs etc.