Virgin Media Community

[dobba]

Having a problem with email on my phone.

Webmail is fine and shows all mails.

In my mail app, a whole load of emails were missing (Shows nothing between 26th Jan and today but can see these in Webmail OK)

Installed Outlook on phone and get the same issue.

Using standard IMAP settings for ntlworld account (port 993 for incoming) 

Any suggestions? Thanks

[Natalie_L]

Hi dobba, 

Thanks for posting to the Community, 

I am sorry to hear you are having issues accessing your mails via your mobile. 

Can you please confirm which handset you are using and if the application is up to date on software?

Thanks 

[dobba]

Hi  Its a Huawei P30 Pro. System and apps are all up to date.

[Molly_T]

Hi @dobba, thank you for coming back to us!

Have you tried deleting the account from your email, and re-adding it to see if the emails restore correctly?

If you could please try this and let us know how you get on. 

All the best. 

[dobba]

Hi Molly yes have tried that and I stalli g new mail app but same results

[Martin_N]

Thank you for that. 

To confirm all emails show on other devices?

^Martin

[dobba]

Not all mails. There is a gap between December and March that aren't showing on various apps I've tried. They are showing on webmail

[Kain_W]

Hi dobba,

Thanks for posting and welcome back to the community!

So sorry for the issues faced, it seems like the email is facing issue synchronising with the apps, can I ask what other mail app you're using before the Outlook?

Also on the apps, are you receiving your latest emails?

Thanks,

[dobba]

Hi

Yes I am receiving latest emails OK

Have tried marking all emails as unread in webmail and then read again. Still no joy

Have tried outlook and a couple of other andriod mail programs

[Kath_F]

Hi dobba, 

Thanks for coming back to us on this one. 

It may be due to different settings that previous mails have not saved I'm afraid. As they are showing within webmail you can access them there. 

As long as the app is functioning correctly now and going forward. You have confirmed you're receiving new mails now so this would class as a resolution. 

If for any reason, the mails stop coming through again, please pop back and let us know. 

Apologies once again. 

Thanks,