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eviejayne
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Email - 'IMAP access isn't turned on'

Hi there,

Yesterday when I clicked onto my email app, it asked me to login again. When I went to do this, it asked from my IMAP and SMTP password. Unsure as to what these were, I typed in my usual email password, but couldn't get into my account.

I tried logining it on my laptop but it told me my mailbox is not available at the moment. Finally, I tired downloading another app only for it to say 'POP3/IMAP access isn't turned on for this account. Check your email settings on the web and try again.' 

I have no idea what has happened or what to do. Any advice would be much appreciated.

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Megan_L
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Re: Email - 'IMAP access isn't turned on'

Hi Eviejayne, 

Thanks for using the forums to get this issue with your email looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you. I understand it has been a few days since you last posted about this, so please let me know if you managed to resolve it. 

However, if you're still having issues, can you first try using a different browser to login to your email. 

Then, clear your cache on your browser. 

Let me know how you get on.

Thanks,

Megan_L

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