Virgin Media Community

[eyesmead]

Hello, can you help please?

I have not been a virgin media customer now for over two years. Someone has hacked into my old NTL email account, which was still running, they appear to be trying to access other accounts.

I cannot log on and delete the account myself. they have changed my password.

Can you please delete this account?

Thanks

[Adri_G]

Hey eyesmead, thanks for your first post on the forums and for joining our community.
A warm welcome from us here!

We're sorry to hear of this incident with your ntlworld email being hacked and that you've lost access to your mailbox.

We'd love to best assist with this, so please expect a PM from my soon to be able to have a look for you.

Check the top right-hand side of our page to find a purple envelope.
Click on this and you'll see my message.