I have tried for 4 days to get my incoming email messages, all I get is
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles
Customer services stated it would be resolved with 24 - 48 hours but I have yet to see this proved.
I am losing lots of vital information through this failure. I have tried updating password as suggested but it made no difference, it also states it cannot synch accounts.
I am at total loss and have a full bundle with Virgin of TV, Telephone and Broadband but I am considering terminating my contract and going to somewhere more reliable.
I have the same problem and customer service are useless. I get a choice of messages when I try to log in - ' you might need to update your password ( I did !!) or give the account permission to sync this device.
The other message is ' Your mailbox is not available at the moment please retry in one hour '
No-one at Virgin is bothered and I am left paying for a service I cannot use and probably have many messages waiting to be read.