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Error Code: FSB50

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its getting more frequent 😕


Help ?


Very Insightful Person
Very Insightful Person

@xxamine wrote:

Help ?

You might like to take a look at my post on another thread re the FSB50 error.

See it here 

I cannot guarantee that is the answer but it seemed to solve the problem for another poster.


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

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Hi xxamine,

Thanks for posting, and sorry to see you've been having some issues with your emails. 

Have you been able to take a look at the post coenoby has mentioned?


Thanks to coenoby and Alex_RM

For suggestions, not sure what it is/was, but today it just bought up the emails as usual 😕


That's great to hear @xxamine and thank you for letting us know. 

Please do pop back to the forums should you need any further help with this or any other issues and we will do all we can to assist. 

On our wavelength

I, for one, now have lodged an official complaint with Virgin and if this isn't resolved within the requisite timeframe as required by Ofcom, this will be taken further. This is unacceptable.

I advise you all do the same. Then if and when this gets to the regulator they will likely have to disclose the amount of complaints they got about the same issue and what action they took. 


It seems this issue has been going since at least 23 August 2023; over 11 weeks ago. This is utterly ridiculous.

Dialled in

its back, just in time for xmas, gr8 

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Error Code: FSB50


Hi @xxamine 

Thanks for coming back to us.

I'll send you a PM now to assist further.

Forum Team

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