on 05-12-2022 10:15
My email box has been unavailable since Saturday. I have tried resetting my password and will not accept any of my new passwords and they do not even relate to my account whatsoever.
on 05-12-2022 11:37
I am now locked out of my Virgin Media Account!!!!
on 06-12-2022 11:45
Hi @SarahJSimpson
Thanks for posting and welcome to the community
I am sorry for the email issue - thanks for letting me know what you've tried.
I'll send you a PM now to assist further.
Best wishes,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 08-12-2022 10:02
Thanks for joining me on PM SarahJSimpson and allowing me to sort this for you 🙂
Have a wonderful day and do pop back if you need further assistance.
