Virgin Media Community

[Sonya19]

Since resetting my password following my email account being comprised I now can’t access any emails I had previously saved. How can I get my ‘old’ emails back? 

[用心棒]

If the missing emails where in folders no longer shown then sign into webmail and:

• go to ☰ > Settings > ▸ Email
• scroll to foot of page and select Change IMAP subscriptions
• select ▸ to expand folder view and repeat for all other occurrences
• confirm all folder are selected, i.e. they are ticked (✓)
• select Save
• select Email (located top left of page)

if the missing emails are not found in any of the newly shown folders and cannot be found elsewhere, i.e. Trash folder, then  regrettably they are not recoverable.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

[Hayley_S]

Hello @Sonya19,

Welcome to the community page, thank you for posting on here.

Sorry to see you are having issues with your email access.

I can see that you have been given the correct advice, please can you try what has been posted above?

Let me know how it goes.

Thanks,