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Email Address Disappeared


I must have been a founding member of the virgin email - I think it was about 30 years ago that I got my full name on my virgin email account. I have been using it ever since (although I have been told many times that it is being discontinued and I need to move).  Earlier this year, on my desktop computer it tells me that my virgin email account is not recognised.  After many calls to virgin, when they said a technical person would call me back and they never did (I do appreciate that they have had other priorities in these difficult times), I was told that my email account did not exist! I can however still access my emails on my phone, but can't search or do the other stuff I used to.  

This is so frustrating!

Any help from anyone out there would be so useful. I would actually like to update my mobile, but I can't as it is the only way I can access my old emails, which is something I need as I have a lot of hospital contacts and important stuff on there...

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Re: Email Address Disappeared


Are you still a virginmedia customer ? As if you are not then the email account would have been classed as a orphan and could be deleted at anytime, as without a broadband account you do not have the right  to use the email address anymore as per T&C the accounts are normally closed 90 days after leaving although some may hang around longer. You can find more info on this at

If you are still an account holder is this email a secondary email address you can check at

Is the email address a primary account ?

Can you still login into

Regards Mike

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