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Joanne56
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Email Address Disappeared

Hi!

I must have been a founding member of the virgin email - I think it was about 30 years ago that I got my full name on my virgin email account. I have been using it ever since (although I have been told many times that it is being discontinued and I need to move).  Earlier this year, on my desktop computer it tells me that my virgin email account is not recognised.  After many calls to virgin, when they said a technical person would call me back and they never did (I do appreciate that they have had other priorities in these difficult times), I was told that my email account did not exist! I can however still access my emails on my phone, but can't search or do the other stuff I used to.  

This is so frustrating!

Any help from anyone out there would be so useful. I would actually like to update my mobile, but I can't as it is the only way I can access my old emails, which is something I need as I have a lot of hospital contacts and important stuff on there...

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DJ_Shadow1966
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Re: Email Address Disappeared

Hello

Are you still a virginmedia customer ? As if you are not then the email account would have been classed as a orphan and could be deleted at anytime, as without a broadband account you do not have the right  to use the email address anymore as per T&C the accounts are normally closed 90 days after leaving although some may hang around longer. You can find more info on this at https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

If you are still an account holder is this email a secondary email address you can check at https://my.virginmedia.com/my-profile/listUsers.

Is the email address a primary account ?

Can you still login into https://my.virginmedia.com/my-apps/email/mailbox

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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