on 23-06-2023 09:47
I am still having trouble accessing my email account. I have logged into Virgin media without any issue but when I select 'Sign Into Your Mail Account' i get the following:-
This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.
If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution.
Step 1.
Go to My Virgin Media : to create a new password for your My Virgin Media account. We need you to create a new password for this account as there may have been a security breach.
I have changed the password, waited an hour, ran malware scans etc etc.
Can someone please unlock my account....
on 23-06-2023 15:22
Anyone??
on 23-06-2023 15:47
Hi there MAHULB1,
Thanks for your post and welcome to the community.
Many apologies for the issues faced, just to clarify are you able to gain access to MyVM?
Or is this an issue with accessing your mailbox?
Regards,
on 23-06-2023 16:07
Access to MyVM is fine, accessing the mailbox is not.
Thanks
on 23-06-2023 16:59
Thanks for the response there,
Currently we have been experiencing issues with email, more information can be found on this link.
Many apologies,
on 23-06-2023 18:33
The Link states:-
on 23-06-2023 18:47
Thanks for coming back to us MAHULB1, we would have restored the ability to send and receive emails to most customer, which you would also be able to do, if you didn't have a password/login issues and once you're back in you will be able to send and receive emails.
Please can you try the following:
- Sign in to My Virgin Media
- Go to Account settings, then Account details
- Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
- Then, under Virgin Media Mail app password tap Get password
- Continue the flow and a new secure password will be generated, and the mailbox unlocked
- Update any third-party apps that may be use to access your Virgin Media Mail emails with this new app password.
Kind Regards,
Steven_L
on 23-06-2023 18:59
Many thanks Steven_L I can now login to webmail.
on 23-06-2023 19:25
That's great to hear, thank you @MAHULB1 and we are so glad you are able to log in.
Please do pop back to the forums should you need any help in the future.
on 04-07-2023 19:14
I have exactly the same issue. I've followed the steps in this post but am unable to log in.
When I try to change the app password I get: