Earlier today many people started getting email messages that looked like they were from my mum's account. They weren't from her. These were from her contact/address list.
On reply (that quite a few people* did) a different email address (almost matching my mum's name and Gmail.com) sent a further email (that second email made it more clear it was a scam). That's when most alerted her to the hack.
Reset Account password, but she is still not receiving any emails and can't send any out from her PC, it appears someone is intercepting all her incoming emails. And occasionally replying albeit from that different but similar email address.
How do we recover the situation and get her emails only accessible by her again?
Is there a phone number to talk to someone to resolve this?
Any help greatly appreciated.