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Email Account access

PsmhvHannah02
Joining in

on ‎16-10-2022 21:20

Hi, I have been trying to access my email in order to access an account of mine. Whenever I try to try forgotten password it doesn't accept my date of birth and security question answer.

I need to access this email before it is deactivated and make the amendments to my other account

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎16-10-2022 21:28

@PsmhvHannah02  If this is the same email address that you posted about earlier in the year then it is likely to have been closed down by now.

https://community.virginmedia.com/t5/Email/Move-email-from-old-account-to-new-account/m-p/5099045

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Adri_G
Forum Team (Retired)
Forum Team (Retired)

on ‎18-10-2022 09:52

Hello PsmhvHannah02, thanks for posting on our help forum.

Sorry to hear of the issues faced with accessing your email account and changing your password, have you ever set up a security profile before adding your DOB and security questions so you can change the password using those before this happened?

Also, could you tell us if you managed to log on since you last posted here on Sunday? Has the advice from Graham_A above helped? 
Let us know if you still need help, happy to offer it.

Adri
Forum Team

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