Hi, thanks for your reply. I'm happy to say that we managed to get my wife's email working again, I phoned VM help again and got a more helpful operator who was happy to ask me a series of questions to verify my identity as I had forgotten my security password, the first operator I spoke to refused to help me!
It was a glitch at their end and he reset the password to her account so we could use the new password to get it functional again.
You are right though, I have never been able to access control of my email accounts via the Virgin Media website, when I click on the email button to get into the control section of my email accounts I get an error message, sorry I can't get this message atm as there is something wrong with the Virgin Media site and I can't login at all atm!
However it's something along the lines of - Somethings gone wrong, you cannot access this page at the moment, try again later. Well I've been trying again later for several years now and can't get past this error message.
I'm presuming that I should be able to get into a section in my account where I can reset email address passwords or create new email accounts etc, if I could get into this I could have sorted the problem we had yesterday without having to phone Virgin Help?
Anyway, as I said any help or suggestions appreciated, thanks again for your reply.