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Baldboro
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Email Account Not Closed

I'm absolutely disgusted with VM. We left in July 19 and despite being told we had 60 days before all emails would be shut down permanently, they are all still live and somebody is using one of them to get account emails changed on eBay, Amazon, EA, PayPal etc. Placing orders using our bank details.
I contacted VM 4 times on Friday, twice yesterday and again today and they tell me they can't help because they quote 'dont control their servers'. Laughable. We are being hacked because of their incompetence and they don't care.

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用心棒
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Re: Email Account Not Closed

The forum team are best placed to take this forward and I have flagged your post to them however be aware it can take them a few hours / days to work through to a post.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Martin_N
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Re: Email Account Not Closed

Hi Baldboro,

 

Thank you for your post and welcome to the community, 

 

I'm sorry to hear about the email address issue you're having. 

 

I will private message you now to get this sorted.

 

^Martin