Email Account Locked

[rgbobe]

My password was rejected yesterday. When I tried to login to webmail I was advised to change myvirginmedia login email address which I did. I changed it to my Gmail address (just letters/numbers). I was then advised to change the password but the password reset link is being sent to my ntlworld email which I'm locked out of. How can I move forward if I can't access the email to reset the password. Any advice? I tried calling 150 but was cut off when the queing time went past 6pm.

[Graham_A]

The verification code for the password reset should be sent to your new third party email username, ie the Gmail address in your case 

[rgbobe]

There is message box that pops up saying your reset email was sent to xblankxblankxblank@ntlworld.com.

[rgbobe · Accepted solution]

When I try logging in with Gmail account it says that it is still not verified but I cannot get another verification email sent to the Gmail account.

[Graham_A]

@rgbobe I have escalated this to the VM Forum Team but given the time it is likely to be tomorrow before they respond.

[John_GS]

Hi @rgbobe 

Thanks for posting and welcome to the community.

Sorry to hear of the email issue. I'll send you a PM now to assist further.

Best wishes.

[John_GS]

Hi @rgbobe 

Thanks for joining me on PM and allowing me to sort this for you 🙂

Please do pop back to the community if you ever need anything. 

Best wishes.