Virgin Media Community

[chemicalclown]

My email account was blocked on Saturday 16/01/21 due 'suspicious/suspect activity'. I immediately changed the password on Saturday when I noticed I couldn't log in. I contacted virgin support on Tuesday night (12/01/21) and the reset the password again and was told the account would unlocked in the next 24 hours. 48 hours later and it is still locked.

Could you please DM ASAP.

Thanks Chris

[Beth_G]

Hi Chris,

Thank you for your post and welcome to the Community Forums! 

I'm sorry to hear you've been having some trouble accessing your Virgin Media email account. I appreciate that you posted this on Friday morning, so can you please let us know if you are still seeking some help with this? If so, I'll send you over a PM and take some further details.

Kind regards,

Beth

[chemicalclown]

Hi Beth

Yeah still need help as the email account is still locked. If you can DM me, I will give the email address concerned.

Regards Chris