My fiancé awoke yesterday to find out that she had been completely locked out of her @virginmedia.com email account and has been advised there is no going back.
Devastating news when you’re literally in the final stages of planning a wedding and you’ve just lost all arrangements and suppliers details (among let’s face it everything else in life these days).
No notification was given or heads up at all (we attempted multiple times to have this proven otherwise today and to no avail) just woke up one day and it’s gone. Can anyone help us get access again?
attempted to get answers/help all day, and aside from the fact that we were hung up on 2 times by representatives, or attempted to be held to ransom by “buying something which may help her regain access” on another occasion, the net result is that access has been locked to the data, content, and contacts of over 10 years.
we’ve been advised this is because as of last April we are no longer customers of Virgin Media (working from home we couldn’t handle how slow and laboured the broadband was so we had no choice to switch), but surely someone should have let us know they were going to completely revoke access to the email account? It just doesn’t seem fair or right at all.
is there anyone at Virgin Media who can help us? my partner is devastated as mentioned with the loss of so much and particularly with the planning taking place right now, I respect you are unlikely to want us to have access to “@virginmedia.com” email addresses if we are no longer customers, but anything anyone can do to help us gain access to the emails, contacts, basically her data, so we can copy it/archive it for a small period of time?
That would be so helpful after what has been a shocking day of well below what I think anyone would call service.
Thank you in advance and I really hope this works.
Following my attempt to perform the actions advised above, Immediately hit a block as the system can’t find my username so I can’t perform any password resets.
When prompted to remember the username (I do know the username) the system asks for my Account number. Issue is I don’t know my Account number as this was from 10 years ago and I have no recent correspondence because I can’t get my emails and no bill as no longer a customer.
@Gareth_L or @Kath_F please can you help with the next step to try? Or anyone?
I'm afraid that once the email address has been deleted due to the fact that it is not attached to an active account, you would be unable to access your emails from that point. I can completely appreciate your frustrations and do apologise for any inconvenience and frustration this causes, but it's not possible for us to reactivate the email address.