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Joining in

Hello Support


I used to have an email inbox removed which I had for around 20 Years.

When I try to open it now it says Your mailbox is not available at the moment.


Can you advise please?



[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]



Are you a current VM broadband customer?

If so, have a look at this post:

It's What I Do.
I Drink and I
Remember Things.

Only mark a post as helpful if your issue has been resolved.


I don't think that is related to my issue but thank anyway. I suspect my mailbox has been deleted because I used it with my old account. 

It was transferred after to my new account but for some reason after two years was removed, probably by a mistake from the IT team.

when I try to logon with this account its saying you have left us and your inbox is not active any more.


Hi marianyankov, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear you're having an issue with accessing your email address. 

Based on the error message you have posted, it's sounds as though you are no longer a Virgin Media broadband customer. Can you please advise if this is the case?

Let us know. 


Forum Team

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Hello Kath_F 

Thank you for the reply.

That is not the case. I am still a Virginmedia customer but under another account.

However when I switched over my inbox was supposed to be transferred to my virgin account but I guess that never happened.



Thank you for confirming marianyankov. 

With this being the case, we can attempt to complete the transfer from here for you.  

I will just need to pop you over a private message to confirm a few details and we can go from there. This message will be available via the purple envelope on the top right of this page. 

Speak soon,