@rodfletch wrote:
When following your original suggestion I substituted blueyonder.co.uk for the ntlworld.com in the instructions, I assume that was right ?
Actually, no. 😉
I think you have misunderstood those instructions.
Since 2017 Virgin Media have been saying that all VM email accounts, (including Ntlworld and Blueyonder) should be using the virginmedia.com servers. The instructions @newapollo gave you are the instructions on how to change your settings from Ntlworld and Blueyonder to Virginmedia.com.
Look at those instructions again and you will see the correct details are listed under the screen shots - for example:
If you use POP3:
Update Incoming email server to:
pop3.virginmedia.com
If you use IMAP:
- Update Incoming email server to:
Then:
- Update Outgoing (SMTP) email server to:
Make sure the following are ticked:
- Outgoing server requires authentication
- Use the same username and password for sending email
- Require SSL for incoming email
- Require SSL for outgoing email
You also ask " how do I give the mail app permission to sync ? "
If you look again at the instructions you will see the final screen shot shows you:

Hope that all helps clarify things.
Coenoby
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