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Editing secondary email accounts

Joining in

I have 3 or 4 secondary email accounts setup for family members, 1 member believes his account may have been compromised as he is no longer able to log into his account, it used to be that I could log into My Virgin and reset his password for him , now all i can do is delete the account there are no other options available to edit the account, how do I change the password of a secondary account ?? 


Very Insightful Person
Very Insightful Person

Have you tried going to Forgotten your Password? | Reset Here | Virgin Media and entering secondary account email address to reset password?

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Forum Team
Forum Team

Hi 666markyboy, thanks for the message and sorry to hear you are unable to log in. Can you confirm if you have been able to reset the password? What error are you getting? - Chris.