Ebilling : to which email ?

[Kevster57]

Wanting to switch from paperless bills to ebilling 

I have two email  different addresses on my account :

Theres a login email and  a different email as a contact address

Does ebilling get sent to the login email or the contact email?

[Graham_A]

The bill notification should be sent to the contact email address.

[Kevster57]

Thanks for that👍

info from the virgin website says you can switch to ebilling by going to the account details ,,, i cant see any ebilling option there 

[Anankha]

The eBill will be sent to your main Virginmedia email address - the one you created when the account was set up.

[用心棒]

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@Kevster57 wrote:

Thanks for that👍

info from the virgin website says you can switch to ebilling by going to the account details ,,, i cant see any ebilling option there 

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AFAIK eBilling is default for new customer.

Virgin Media's re-designed website seems to lack the functionality to change this option; on the original website the eBilling option / status is displayed under My Virgin Media > My Profile towards foot of page.

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[Kevster57]

Thanks all

the ebilling switch from paper to ebill does indeed seem to be missing from the website ,, i ended up getting customer services to do it 

[Hayley_S]

Hello @Kevster57,

Thanks for the update on this, I am sorry for any inconvenience caused with getting this switched from paper to Ebilling.

Many thanks,