EMAIL

[PIM499]

I am moving house and where I am going doesn't have Virgin cable. Can i keep my Blueyonder email with another cable provider?

[用心棒]

Regrettably no however it will:

• remain accessible for 90 days after termination of broadband service
• after 90 days it will be permanently deleted; if this does not occur post back here to request its deletion
• do not be tempted to continue using it after 90 days as it is at risk of being deleted without further notice

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Graham_A · Accepted solution]

@PIM499 Unfortunately not.  Your blueyonder email address should be closed down 90 days after you stop being a VM broadband customer.

[PIM499]

That's really annoying. I have hundreds of contacts and I rely on my emails. Sometimes several hundred a day. I'm sure it can't be difficult for Virgin to provide an email service (without broadband) for a small fee!!  After all I get the emails on my phone.

[newuser23]

They don't want to do email for money, in fact they don't want to do email at all. New users don't get email. You'd probably have to get a new provider anyway before long. 

[Paulina_Z]

Hi @PIM499,

Welcome back to our Community Forums! Thank you for your post and your email query. Sorry to hear that you're unhappy with our email process.

The advise you've been provided by @用心棒 and @Graham_A is correct. Your email will be automatically deleted after 90 days of disconnecting your broadband service with us and we do provide an Email only service. Apologies.

We would advise creating a mailbox independent from a broadband provider so that your access to your emails is not limited when moving between providers.

If there's anything else we can do, please let us know.

Thank you.