EMAIL SENDING FACILITY BLOCKED

[JohnS6]

My email sending facility is locked. How do I unlock it please? I am receiving emails, but not able to send new ones, or reply to incoming ones. Those reached by dialling 150 have been unable to help.

[用心棒]

IF this issue is occurring in webmail can you post a redacted screenshot of the error message seen?

It would be helpful to see what error code is returned by the SMTP server in this situation. On a desktop / laptop device open a Command Shell windows or the Terminal application and enter the following where username:password is replaced with your email address and password, i.e. richard.branson@virginmedia.com:Y54kpX5g:

curl -v smtps://smtp.virginmedia.com -u username:password

Do not post the resulting output here but instead review it for possible reported causes and then post just the redacted part here or the VM error code.

-- 
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer and solved, or use  Kudos to say thanks

[Chris_W1]

Hi JohnS6, thanks for the message and sorry to hear that you are having email issues. Does changing the password change anything? Have you tried what has been sent above? I can see that you posted on Saturday, can you confirm if this is still an issue for you? ^Chris.