on 11-04-2023 20:47
Hi I've been told by VM there's an outage in my area SA107LH , my e mails are not coming through in full but with ? Where the pics should be and I have to press 'load content ' to reveal all . I've contacted Apple , o2 and VM as if I turn my Wi-Fi off then the e mails come through ok , anyone else have this problem
on 12-04-2023 12:19
To help troubleshoot the issue either temporarily :
Quit Mail and re-open to see if issue still occurs.
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on 12-04-2023 12:57
Hi thank you but I have no idea what you mean ! Sorry not tech savvy . I have an iPhone so any help would be appreciated
on 12-04-2023 13:13
Try turning Web Safe off by:
on 12-04-2023 13:17
Ok thank you will give it a go . Virgin media told me it was because of an outage problem in my area but it's been like this for weeks now !
on 13-04-2023 13:13
@Janlabouts wrote:Virgin media told me it was because of an outage problem in my area but it's been like this for weeks now !
Unlikely to be due to an outage, especially if you are able to view he pictures by using the "Load Content" link at the top of the mail. VM wouldn't necessarily support this as it's down to the Apple mail client on the iPhone (I'm assuming this is an Phone as you've mentioned Apple and O2 as well.
I've just encountered a similar issue on my iPhone which turned out to be linked to the VPN on the Norton 360 App for iOS
It appears it didn't play well with the Apple feature that hides your IP address whilst downloading pictures from http links in your emails in the background. In my case switching the VPN off fixed the issue. However it's hard to say for certain whether your case is the same..
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on 13-04-2023 18:57
Thank you yes it is an iPhone I've been in conversation with Apple they took over my phone to have a look , VPN with me is always off . As the mails look fine when my Wi-Fi is off and I'm on 4g then both O2 and Apple said it was my internet provider . I give up now nobody seems to be able to help me and it's only in the last few weeks it's been like this so I'm at a loss tbh . No settings have been changed on my phone so I give up !!!
on 13-04-2023 19:30
Did you try turning Web Safe off?
on 13-04-2023 20:09
Is that in my virgin media settings ?
on 13-04-2023 23:47
Yes; follow the advice previously given here Re: E mails not coming through in full - Virgin Media Community - 5304381