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Cattail
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E-mails - back up

Yesterday after a week of problems we lost all our e-mails, folders and contacts off Outlook.  Microsoft have been unable to restore them.  Do Virgin keep back ups - all that is on the server are thousands of back messages, no folders, contacts etc?

 

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Anonymous
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Re: E-mails - back up

no VM do not keep backups. Keeping backups would be your responsibility
DJ_Shadow1966
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Re: E-mails - back up

Hello

With outlook a lot of the time the folders etc are  not stored on the VM servers they are mostly stored on the PC, if the folders etc are not on the Webmail then I am afraid there is no way of getting then back, as they were stored locally on the PC.

Regards Mike

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coenoby
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Re: E-mails - back up


@Cattail wrote:

Yesterday after a week of problems we lost all our e-mails, folders and contacts off Outlook.  Microsoft have been unable to restore them.


Too late to solve your current problem I'm afraid but for future reference here is how to do a back up of your emails and contacts from Outlook 365 / Outlook 2019 / Outlook 2016 /Outlook 2010 to prevent you getting into this position in future. 🙁

https://support.microsoft.com/en-us/office/export-or-backup-email-contacts-and-calendar-to-an-outloo... 

Coenoby

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用心棒
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Re: E-mails - back up


@Cattail wrote:


Do Virgin keep back ups - all that is on the server are thousands of back messages, no folders, contacts etc?


What do you mean by “back messages”?

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Sololobo
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Re: E-mails - back up

Try using the Microsoft Inbox repair tool SCANPST.EXE on your .pst (POP account) or .ost (IMAP account) file to see if you can recover your emails and file structure. 

https://support.microsoft.com/en-us/office/repair-outlook-data-files-pst-and-ost-25663bc3-11ec-4412-...

For the default location of these files see here: https://support.microsoft.com/en-us/office/introduction-to-outlook-data-files-pst-and-ost-222eaf92-a...

Good luck.




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