E-mail unavailable - help

[SteveP5]

I'm getting this error - Your mailbox is not available at the moment.

I haven't changed any details on my account, anyone got any suggestions or can help?  

[albob]

Try the advice in this thread 

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

If that doesn't help a read of this might be in order !

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

[Chris_W1]

Hi SteveP5, thanks for the message and welcome to the forums. I am sorry to hear that you are having issues with the emails. Can you change the password and log in to see if you are getting the same message please. If this doesn't work we may need to enable the mailbox. ^Chris

[SteveP5]

I did a virus scan and reset my password, and I can now access e-mail.  Thanks all for your help here, very much appreciated!

[Carley_S]

Thanks for getting back to us @SteveP5. Amazing! That's great to hear you can access your emails again. Let us know if you have any other issues. 

All the best for the New Year!