@Nicolehayward wrote: ⋮ On my laptop this deleted e mail was no where to be seen but it was showing in the delted folder on my phone. ⋮
This behaviour suggests your phone's email client is configured to store deleted message to a local folder instead of to the IMAP server's Trash folder. I am not familiar with the device in question but it is likely there is an option to set which folder is used to store deleted messages.
So on my phone I clicked move, and moved it to the inbox.
Now this e mail is not showing on either my phone or the laptop in any folder.
That is unexpected; even when using a local folder to store deleted messages. Have you tried:
using your email client search function to try and located the missing message?
signing into webmail to see if the message can be seen there?
All.folders are set to sync on the phone app and the webmail. When I delete on the phone app they go to to the same folder as on webmail.I have tested and tried this.
I have done a search on both devices for the e mail and it is simply not found - completely lost. It finds all messages from the same person previous to this e mail but not this last one.
I have had this problem before when I moved some e mails from the inbox to to a folder I wanted them in and they simply disappeared. I move e mails to folders regularly so i know its not something I am doing wrong.