Virgin Media Community

[bobdunbar]

I cannot log in to webmail, or even Virgin Media itself. I have tried changing passwords but nothing happens. This started on Tuesday 31st January. I have reported it to the helpdesk via a telephone call but apart from a text message, received on Tuesday 7th February asking if all is now well, I have heard nothing from you. Please can you assist me?

[MOD EDIT: Subject title changed for clarity]

[Kain_W]

Hi bobdunbar,

Thanks for your post and welcome back to the community.

Many apologies for the issues faced, so we can get this investigtated further I've dropped you a PM.

The message will be present within the purple envelope icon.

Regards,

[Kain_W · Accepted solution]

Thanks for your cooperation over PM bobdunbar,

I'm glad we were able to rectify this for you. 

Do pop back up if you require further assistance.

All the best,