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E mail - cannot log into webmail

bobdunbar
Tuning in

I cannot log in to webmail, or even Virgin Media itself. I have tried changing passwords but nothing happens. This started on Tuesday 31st January. I have reported it to the helpdesk via a telephone call but apart from a text message, received on Tuesday 7th February asking if all is now well, I have heard nothing from you. Please can you assist me?

 

 

[MOD EDIT: Subject title changed for clarity]

1 ACCEPTED SOLUTION

Accepted Solutions

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for your cooperation over PM bobdunbar,

I'm glad we were able to rectify this for you. 

Do pop back up if you require further assistance.

All the best,

Kain

See where this Helpful Answer was posted

2 REPLIES 2

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Hi bobdunbar,

Thanks for your post and welcome back to the community.

Many apologies for the issues faced, so we can get this investigtated further I've dropped you a PM.

The message will be present within the purple envelope icon.

Regards,

Kain

Kain_W
Forum Team (Retired)
Forum Team (Retired)

Thanks for your cooperation over PM bobdunbar,

I'm glad we were able to rectify this for you. 

Do pop back up if you require further assistance.

All the best,

Kain