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DREMOD
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E-mail account unavailable

Hi

I can't get through to support and my e-mail account is unavailable. How can I find out what the issue is i.e. has it been locked by VM?

Thanks

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Graham_A
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Re: E-mail account unavailable


@DREMOD wrote:

Hi

I can't get through to support and my e-mail account is unavailable. How can I find out what the issue is i.e. has it been locked by VM?

Thanks


If you are seeing a mailbox unavailable try later type message when using VM webmail it may indicate that the mailbox has been locked by VM security.

However, this sometimes appears for more trivial reasons which are usually solved by refreshing the page or trying a different browser.

If that doesn't work then you will need assistance from the VM Forum Team.  They will respond here sometime on Monday. 

In the meantime try resetting the password for the email account concerned via your My Virgin Media account.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Ashleigh_C
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Re: E-mail account unavailable

Hi there @DREMOD

 

Thank you so much to your post and I am so sorry to see your email has stopped working! 

 

Can I ask if you have been able to try the fixes provided by @Graham_A? Are you still facing a 'mailbox unavailable' message?

 

Thank you.

Ash_C
Forum Team



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DREMOD
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Re: E-mail account unavailable

Thank you both.

I have managed to get through on 150 and got this unblocked.

Appreciate your responses.

Regards

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Akua_A
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Re: E-mail account unavailable

Glad to hear this @DREMOD.

 

Please do not hesitate to contact us if you need any further help 🙂

 

Thanks,

Akua_A
Forum Team



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