OK, I can see the image even if you can't and it doesn't matter. We have the gist. Very common situation. Many posts about this.
Account has probably been locked for security reasons - detected as sending spam. First step go into My Virginmedia and change the passwords for all of your accounts. Second step wait here for a VM staff member to help you get the mailbox unlocked. If you can't change the passwords come back and tell us that.
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