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Lougee63
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E mail account no access

Having problems accessing my e mail for nearly two weeks now. Apparently account is locked. Have called virgin three times and still have no access. They keep saying they’ve marked a ticket for it but I am still no further forward. Any help on this would be appreciated.

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Lougee63
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Ntl world e-mail

I am hoping someone can help. No email for nearly three weeks now. Numerous calls to virgin media and keep getting told it’s an IT issue and it will get looked at!! Seriously running out of patience waiting on this issue being solved. Any help would be appreciated. Apparently my email account is locked!!

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HowardML
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Message 3 of 12
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Re: Ntl world e-mail

What message are you seeing when you try to sign in?



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Lougee63
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Re: Ntl world e-mail

Getting the message that mailbox is unavailable.
481301C8-B42D-44B7-9BBF-D8023DDF408F.png

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HowardML
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Message 5 of 12
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Re: Ntl world e-mail

OK, I can see the image even if you can't and it doesn't matter. We have the gist. Very common situation. Many posts about this.

Account has probably been locked for security reasons - detected as sending spam. First step go into My Virginmedia and change the passwords for all of your accounts. Second step wait here for a VM staff member to help you get the mailbox unlocked. If you can't change the passwords come back and tell us that.


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Lougee63
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Message 6 of 12
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Re: Ntl world e-mail

Hi

have tried changing passwords and had Virgin give me new password then changed it and still did not work. I have someone on here already looking into this but it just seems to be ongoing and not actually getting anywhere!! Bit of a nightmare to be honest.

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HowardML
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Message 7 of 12
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Re: Ntl world e-mail

Yes and its a bit of a nightmare when I spend time answering posts that are already being actioned in another thread. You might have mentioned that. That's the end of my involvement here.


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Alex_RM
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Message 8 of 12
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Re: Ntl world e-mail

Hi Lougee63,

 

Thanks for posting and sorry to see you're having some issues with your email account.

 

I'm not able to locate any details for you, so I've popped you over a private message 🙂 (purple envelope in the top right hand corner)

 

Alex_Rm

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HowardML
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Re: Ntl world e-mail

@Alex_RM

See post 15/43 in this thread:

https://community.virginmedia.com/t5/Email/mail-box-unavailable/m-p/4252239#M191952

That'll be the two of you on the case then? 😊



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Alex_RM
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Re: Ntl world e-mail

@HowardML

 

Thankyou for pointing that out! 

 

Completely missed that one, very much appreciated 🙂

 

Alex_Rm

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