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Goodwin4
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E-mail account locked

One of the e-mail accounts linked to my virgin media accounts has been locked, we have received email advising that locked due to suspicious malware activity. 

We have followed instructions in e-mail to do virus scan and to reset the virgin media account password. Message suggested e-mail would then be unlocked after 15 minutes however after more than three hours the e-mail account has not been unlocked. 

Who do I need to contact to get this resolved ? 

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Lee_R
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Re: E-mail account locked

Hi Goodwin4, thanks for posting and welcome to our community.

Sorry to hear that your email address is still locked.  Is one of the things you've tried, changing your password to one you've never previously used?

Regards


Lee_R

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