Virgin Media Community

[MartynFBrown]

Good Afternoon Community

In some mysterious way I have lost access to my virginmedia e mail account.I have not recently changed any passwords. But, a few days ago, access was denied - stated reason was that my settings were incorrect.

Can any one help please ?.

Thanks

Martyn

[Gareth_L]

Hello MartynFBrown

Sorry to hear this has happened

Can I just ask a few questions first 

Do you have services with us 

How are you accessing your emails 

By webmail or through as client 

Have you tried resetting the password to a new one, waiting 10 minutes then logging back in?

Gareth_L

[MartynFBrown]

Good Morning Gareth

Thanks for the reply.I am a VM customer - broadband,landline and TV.

I am not sure how I am accessing e mails - I used to just sign in on [deleted]@
virginmedia.com

My problem is that I can no longer access the user ID and password screen - hence I am unable to reset my password.

Please advise on how best to fix this - I am starting to lose confidence in this service and, if the problem is not rectified I will have no other option than creating a new e mail address with another service provider.

Thanks

Martyn

[MOD EDIT: Personal and private information has been removed from this post.]

[Lee_R · Accepted solution]

Hi @MartynFBrown thanks for getting back to us.

Have you tried deleting your browsing history and cache?  You would be surprised how often this helps.

Regards

Lee_R

[MartynFBrown]

Good Morning Lee

Thank you for your advice.

I have had a go at doing this - but unsuccessfully.Grateful if you could give me some advice on how to do this please .

Thanks Again

Martyn

[Molly_G]

Hey @MartynFBrown,

Thanks for your reply and sorry to hear this issue has not been resolved.

I'd like to help you get back into the account, so will just send you a private message to confirm your details.

Please keep an eye on the purple envelope at the top of the page.

Kind regards,

[Molly_G]

Hey @MartynFBrown,

Thanks a lot for getting back to me via pm. I'm glad the service is now working for you.

If you do have further issues, do drop back to the forums and we'll be happy to assist.

Kind regards,

[MartynFBrown]

Good Afternoon Molly

VirginMedia e mail service now working again - thanks for your help.

Best Wishes

Martyn