cancel
Showing results for 
Search instead for 
Did you mean: 

Duplicated emails but auto-forward switched off

StuLux23
On our wavelength

Several years ago I set up an auto-forward rule so that any emails sent to my ntlworld email address would be copied to my outlook email address so that I would only ever have to look at one inbox (i.e. outlook).  Technology moved on and I am now able to view 'combined inboxes' so I want to stop this auto-forwarding as I am constantly having to deal with duplicated emails.  However it seems that I can't stop the behaviour as, even though I've turned off the auto-forward rule and removed the outlook email address, all my emails sent to the ntlworld email address still get copied to the outlook inbox.

Help please, how can I stop this duplication?

1 ACCEPTED SOLUTION

Accepted Solutions

coenoby
Very Insightful Person
Very Insightful Person

@StuLux23 

"Several years ago I set up an auto-forward rule so that any emails sent to my ntlworld email address would be copied to my outlook email address .....even though I've turned off the auto-forward rule and removed the outlook email address, all my emails sent to the ntlworld email address still get copied to the outlook inbox."

It used to be possible to add what Microsoft referred to as a "connected account" in your Outlook.com email account. That allowed you to set up the POP3 email settings for another email account, (such as your Blueyonder email account), in Outlook.com so that Outlook could download any new emails that came into that connected account.

MS removed that option a couple of years ago but any connected accounts that were already set up will still continue to work.

I'm wondering if the Blueyonder emails that are still appearing in Outlook.com are being downloaded by Outlook.com as a connected account rather than being forwarded by VM.

You can check that by:

  • signing into you Outlook.com account
  • Select Settings (the cog iconcoenoby_3-1673454543647.png)
  • >View all Outlook settings 
  • Then under the Mail heading scroll down to     > Sync email
  • Then under Manage your connected accounts, move the cursor over the Blueyonder account  and then select Delete

If the Blueyonder account is not listed as a connected account in your Outlook.com account it would be worth checking the email headers for one of these blueyonder emails in your Outlook.com inbox. It should be possible to trace the route it has taken to arrive in your Outlook.com account.

Coenoby

 

 

 

 

 

 

.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

6 REPLIES 6

Ilyas_Y
Forum Team
Forum Team

Hi @StuLux23 thanks for reaching out to us and a warm welcome to the Virgin Media forums.

I'm sorry to hear about the issues with the auto forwarding of the emails 😞
Please check here for more information on how to get this switched off.
Let us know how it goes.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


StuLux23
On our wavelength

No this hasn't solved my problem.  I have deleted the auto-forward rule from the filter rules and the auto-forward rule is turned off and has no email address in it (see below).  This is getting very frustrating.

StuLux23_0-1673434816427.png

 

coenoby
Very Insightful Person
Very Insightful Person

@StuLux23 

"Several years ago I set up an auto-forward rule so that any emails sent to my ntlworld email address would be copied to my outlook email address .....even though I've turned off the auto-forward rule and removed the outlook email address, all my emails sent to the ntlworld email address still get copied to the outlook inbox."

It used to be possible to add what Microsoft referred to as a "connected account" in your Outlook.com email account. That allowed you to set up the POP3 email settings for another email account, (such as your Blueyonder email account), in Outlook.com so that Outlook could download any new emails that came into that connected account.

MS removed that option a couple of years ago but any connected accounts that were already set up will still continue to work.

I'm wondering if the Blueyonder emails that are still appearing in Outlook.com are being downloaded by Outlook.com as a connected account rather than being forwarded by VM.

You can check that by:

  • signing into you Outlook.com account
  • Select Settings (the cog iconcoenoby_3-1673454543647.png)
  • >View all Outlook settings 
  • Then under the Mail heading scroll down to     > Sync email
  • Then under Manage your connected accounts, move the cursor over the Blueyonder account  and then select Delete

If the Blueyonder account is not listed as a connected account in your Outlook.com account it would be worth checking the email headers for one of these blueyonder emails in your Outlook.com inbox. It should be possible to trace the route it has taken to arrive in your Outlook.com account.

Coenoby

 

 

 

 

 

 

.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

StuLux23
On our wavelength

That's a promising answer, I've followed your instructions and yes the NTL World email address was listed there so I've removed it and (fingers crossed) that will resolve the issue, thank you very much in anticipation of it being a success (I've sent an email to test it but sometimes they come through quite a while later).

coenoby
Very Insightful Person
Very Insightful Person

@StuLux23 wrote:

That's a promising answer, I've followed your instructions and yes the NTL World email address was listed there so I've removed it


I would expect that to resolve the problem so let's hope it works.

If the Blueyonder account was set up as a connected account in Outlook.com it should have been downloading any emails that came into your Blueyonder account. Now you've deleted it the downloads should stop.

By the way, if this does solve the problem you might like to flag my last post as a Helpful answer. That would help anyone else with the same issue to have a chance of finding it and solving their problem without even having to post on the forum.

Cheers

Coenoby

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Hi @StuLux23 thanks for your reply and also to @coenoby for your suggestion.
Hopefully that has resolved everything for you, but if that hasn't worked then please don't hesitate to let us know!
Many thanks

Tom_W