Virgin Media Community

[GrahamDragon]

I have created a distribution list for a charity committee I run.  Recently I had to add a name to the list.

When I create an e-mail and tell it to add everyone on the distribution list it uses the old list without the added name.  I have checked the list and it definitely has the added name in it, and there is not a duplicate or near-duplicate (i.e. similarly named) distribution list for the same charity committee.

When this first happened I assumed it was because Virginmedia had not updated itself in some way, even though when I checked the list on screen it was correct.  My assumption was that if I closed down my computer and opened it again (the standard Microsoft solution to most problems) it would have corrected itself, but it didn't.  I then assumed that it would update after a few days, but over a week has passed and I still have the same problem - the distribution list has all the right names in it but when I click a composed e-mail to add members from that list it does not use the updated list but an old version which does not even show anywhere!

Does anyone else have this or a similar problem and, if so, have you found a work-around?

If not, can anyone think of a work-around anyway?

I would try to get a Virgin Technician to look at it for me and resolve it, but there no longer appear to be any such animals.  When I ring the technical help line I am simply told to give my mobile number to receive a computer link to obtain help, but they never actually send such a link (and the reason I am ringing for help anyway is because I have tried all the usual resolutions such as rebooting my box etc and they have not worked so I need to speak to a human!).

[用心棒 · Accepted solution]

To troubleshoot the issue, what happens when your select the distribution list from the address book and select Send e-mail, is the list of email addresses shown in the To field correct?

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[GrahamDragon]

Yes, it works then.  Thank you for that, which is at least a workaround.  But it is still an issue when I want to forward a mail to the group and therefore need it to select the right members when I go for that Distribution List.

[用心棒]

In Address Book, select Search… field and type part / full name of distribution list and then press Enter key. If result shows more than one list then deleting the incorrect duplicates should resolve issue — be aware that deleted entries cannot be recovered so please exercise extra caution when making choice.

[GrahamDragon]

Oh, that worked!  What is really odd is that I created the name beginning with "Quaker", and then added the name of the committee.  I have 2 Quaker committees, so when I looked in the address book at the entries beginning with Q there were only 3 there, one of which was an individual address beginning with Quaker and the other 2 of which were my committees.  I can think of no reason why the wrong one never showed there.  But when I did the search for "Quaker" an additional one beginning "Quaker" came up even though it never showed under "Q" - and that was the old version that kept replacing the one I wanted.  I have deleted that one, and now I get the correct list.  Thank you for that!

[Kain_W]

Thanks for the update GrahamDragon however many apologies for the issues faced,

Do pop back up if you require further assistance.

All the best,