I have created a distribution list for a charity committee I run. Recently I had to add a name to the list.
When I create an e-mail and tell it to add everyone on the distribution list it uses the old list without the added name. I have checked the list and it definitely has the added name in it, and there is not a duplicate or near-duplicate (i.e. similarly named) distribution list for the same charity committee.
When this first happened I assumed it was because Virginmedia had not updated itself in some way, even though when I checked the list on screen it was correct. My assumption was that if I closed down my computer and opened it again (the standard Microsoft solution to most problems) it would have corrected itself, but it didn't. I then assumed that it would update after a few days, but over a week has passed and I still have the same problem - the distribution list has all the right names in it but when I click a composed e-mail to add members from that list it does not use the updated list but an old version which does not even show anywhere!
Does anyone else have this or a similar problem and, if so, have you found a work-around?
If not, can anyone think of a work-around anyway?
I would try to get a Virgin Technician to look at it for me and resolve it, but there no longer appear to be any such animals. When I ring the technical help line I am simply told to give my mobile number to receive a computer link to obtain help, but they never actually send such a link (and the reason I am ringing for help anyway is because I have tried all the usual resolutions such as rebooting my box etc and they have not worked so I need to speak to a human!).