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Discontinued blueyonfer account hacked needs closing

Gayg
Joining in

I need to close my blueyonder account which has hacked all.my passwords and social media .

As its not used I don't know how to close it as blueyonder 

1 REPLY 1

Molly_T
Forum Team
Forum Team

Hi Gayg 👋 welcome to community! Thank you for posting. 

Sorry to hear these concerns about your blueyonder email account. 

If you are an active services customer you can delete the email address yourself by heading to 👉 virg.in/myVM  MyVM account (not webmail) - top left menu, go to account settings - account details - click "Manage other My Virgin Media accounts" at very bottom - and it should be there to delete.

If you no longer have active services with us, email addresses should be deleted automatically after 90 days if your services ending. You can read more about this here 👉 How to manage my email account | Virgin Media Help. However, I appreciate this is of concern if your address has been hacked, so i will send you a PM to confirm a few account details so we can offer further support if needed. You can find the PM in the top right corner of the page in your Inbox. 📩

Thank you for your patience int he meantime! All the best.🌞

Molly