Virgin Media Community

[RichardKempa]

Greetings to All,

I've been a VM customer for decades - until recently very happy. Latterly (6 months or so) I've had recurring Email difficulties:

1. Using Outlook, 'Send / Receive Failure'.  This on 3 different Windows 10 machines. On these machines, this occurs when using / when not usuing a VPN.

2. Access to Webmail (via My Virgin Media) 'Forbidden'.  This on 4 different Windows 10 machines and 3 different Android mobile devices. On these machines, this occurs when using / when not usuing a VPN.

3. Frequent 'Mailbox Unavailable' message, which appears to coincide with Outlook failure.

Can anyone advise me? Am I doing something wrong?  (I've not changed anything for at least 5 years.)

Thanks in anticipation.

Richard Kempa

[Martin_N]

Hi RichardKempa,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue you've been having with your email address. 

I have taken a look on our side and it does look as though you have spoken with the team regarding this previously. 

What was previously advised with regards to this?

^Martin

[RichardKempa]

Hi Martin,

Thanks for your reply. Yes, I spoke to VM some weeks ago.  The problem was cured within about 30 minutes. (I received no explanation of the cause.)

About 2 weeks later, access to Webmail was 'Forbidden' again, although Outlook access functioned correctly.

4 days ago everything stopped again.  The Webmail message changed to 'Mailbox Unavailable'.

2 days ago everything started working again - I did nothing!

I found that phone contact with VM took ages, so I decided to contact the Community instead.

Although I can't imagine what it might be, I wonder if the cause lies at my end.

Your advice will be appreciated.

Yours,

Richard Kempa

[Carley_S]

Thank you for confirming that @RichardKempa. 
Does this happen on multiple devices or just the one device? Are you able to see if you can access your emails successfully without issue on a different device?
 

[Sololobo]

From the original post:

1. Using Outlook, 'Send / Receive Failure'.  This on 3 different Windows 10 machines. On these machines, this occurs when using / when not usuing a VPN.

2. Access to Webmail (via My Virgin Media) 'Forbidden'.  This on 4 different Windows 10 machines and 3 different Android mobile devices. On these machines, this occurs when using / when not usuing a VPN.

To the OP:

Have you tried following the advice provided here: https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema... to change your password?

[RichardKempa]

It happens across multiple devices - both Windows 10 and Android.  It happens when using and when not using a VPN.

Had some advice from Sololobo, which I'll try (Reset Password).

Let's see what happens.

Thanks for messaging.

Richard K.

[RichardKempa]

I'll follow your advice and see what happens.
I've never had a message (email) saying that my email has been locked.
But I suspose I woundn't if my mail has been locked?
Thanks.
Richard K.

[Akua_A]

Thank you for letting us know @RichardKempa.

Have you had any luck with the advice given by @Sololobo? If not please let us know so we can best help from here.

Thanks,

[RichardKempa]

To Akua_A:

Thanks for your message.

Since joining the Forum I've had no further difficulties.  If / when they reoccur, I'll follow the advice to change my password.

I'll let the Forum know the outcome!

Richard K.

[Ashleigh_C]

Thank you @RochardKempa and that's great to hear.

Should you need any further assistance please do not hesitate to let us know and we will do all we can to assist.