Virgin Media Community

[vmoar]

Hello. I cannot sign in to My Virgin Media. I was locked out of my account a few months ago and I need to update my password. I tried to ask for my current user name details, but neither my surname or account number is recognised. I don’t know what to do next. Can anyone help, please?

[Paul_DN]

Hi vmoar,

Thank you for reaching out to us in our community and welcome back, we are sorry to hear you are facing issues logging into your online account, you have tried to reset the password however the Email and account number isn't recognised, I will be more than happy to help, I will send you an invite into a private chat, once received please click on the purple envelope to accept.

Regards

Paul.

[Paul_DN]

Hi vmoar,

Thank you for reaching back out and for joining me in a private chat, glad you was able to get this resolved by calling us, if you do need any further help please do not hesitate to reach back out.

Regards

Paul.