Can someone from the forum team please help me delete my virgin.net email account via an IT ticket?
I assume that this is an orphan email address? Don't bother with texting or ringing front-line support. They rarely know what you are talking about. It is best to wait for the Forum Team (VM employees) who have access to the back-end system and can raise the ticket required.
It may take longer than before the pandemic reduced manpower, but it will be done efficiently for you. When they say it is done, you can confirm by running the address through https://mailtester.com to be sure the mailbox is fully deleted.
In the meantime, if you have any access by webmail or email client, you can delete the contents to reduce the information available to miscreants.
If you have any questions or concerns, please ask. The community members will be glad to advise.
I've had to say this once before today in another thread. The reply you have had from the VM tech is entirely misleading and will just cause extra work for the VM teams at a time when they are already busy. The issue being described is well known. We (as VIPs and other knowledgeable users) have answered them thousands of times. We know very clearly from past experience that first line support does not understand this issue nor has any idea of how to respond to it. So trying to use web chat is utterly futile.
First of all I guess (though you do not say) that this is a case of a virgin.net address which is not associated with a live VM broadband account:
If it is the best way through is to wait here for the VM Forum Team (the experts who are usually here) to pick up this thread and make arrangements for the address to be deleted. They'll discuss this with you in private.
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Hi - just following up on my post on Saturday asking for help from a Forum Team member with deleting a Virgin.net email account (not connected to any other VM services). Hope to hear from someone soon (I know you're all likely to be v busy at the moment!). Thanks.
Re: Support with deleting a Virgin.net email account
I understand that you want your email address that isn't associated to a live Virgin Media account to be deleted? I'm going to send you a Private Message so I can get it deleted for you. Please reply back to it 🙂
Still waiting for someone to also delete mine! Not had any response from them whatsoever
Are you speaking about this thread, where you did not respond to a request for more information and marked it as solved? You would be best to follow up there in your own discussion, than complain here.