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JBR24
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Deleting old email addresses - nolonger Virgin Media customer

Hi.  I have two old email addresses - a Virgin media address and an NTL address that I need to delete as I am nolonger a Virgin Media customer.  I tried doing this 3 years ago when I moved overseas but was never sucessfull.  Can someone help me do this please as there seems no way of getting any help on this normal website contact links.  I have concerns about scam emails.

Thanks

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MissPasko
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Re: Deleting old email addresses - nolonger Virgin Media customer

You have come to the right place, JBR24.

As you know, the mailboxes should have been closed AND deleted automatically 90 days after you finished being a customer, according to VM's own Terms and Conditions. But the process fails all too often and leaves the former customer vulnerable to hacking and theft of personal and financial details (IMO, someone should definitely claim for damages from VM or complain to ICO!).

Only VM staff can raise a ticket to get the orphaned mailboxes deleted manually. The friendly Forum Team will visit this thread in the next few days and then take your personal details by private message.

When they say it is done, you can verify it is gone by running the email address(es) through https://mailtester.com.

In the meantime, if you still have access via an email client (try Thunderbird - using IMAP process which synchronises with the mailbox stored on the VM server), delete everything from all the folders to reduce the information available to hackers.

Best wishes to you.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/


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Emma_C
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Re: Deleting old email addresses - nolonger Virgin Media customer

Hi JBR24, 

Thanks for your post and welcome to our community. 

As MissPasko has advised we can delete the account, it will just take a few days and we need some details first. 

I'll message you now and we can get the ball rolling 🙂 

Emma_C - Forum Team