these are old email addresses that are no longer linked to my virgin account as I had moved from virgin and back to sky again so I am having big troubles trying to get into my account that was the main account.
I have been in touch with virgin who have raised a ticked for their IT team and I have also sent their fraud team an email.
Thanks for coming back, it seems that you are on top of this.
The sad thing is that if VM had complied with their own Terms and Conditions they would have deleted these old ntlworld email accounts 90 days after your previous VM broadband account was closed. That would have prevented all these subsequent issues.
If the previous broadband account has been closed there is no way you can get into the relevant My Virgin Media account and delete these email accounts. That has to be done by VM. Keep chasing them - don't assume they will contact you.
I know you have reported it to VM's Fraud Team but if it was me I would still report it to NSCS as well - that certainly would not hurt in any event.
"I am pretty sure they do not have access to her phone but they have managed to get into and change passwords of a few shopping sites she uses "
Unless you have evidence to the contrary, it is entirely possible these hackers may be different people to the sender of the sextortion emails. There are regular posts on this forum from people having their VM email accounts hacked and used to access other online accounts. In truth many of those are likely to be down to information gathered from data breaches in conjunction with data stuffing - where people use the same password on a number of different sites. The https://haveibeenpwned.com/ site is a great resource.
The hackers' task is also helped by the fact that until fairly recently VM had a limit of just !0 letters or numbers on their passwords. Thankfully that has now been increased.
Even so, if you and / or your partner are now using VM email accounts issued as part of your current VM broadband account I would strongly advise you to move over to using email accounts from a dedicated email provider. If nothing else, most email providers offer greater security such as 2 factor authentication on their accounts
The other point is that VM stopped issuing new VM email accounts to their customers in May 2022. They do still support the VM email accounts of current broadband customers but the long term future of the VM email service is uncertain.
I hope VM do manage to get these old email accounts deleted for you.
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