Virgin Media Community

[Monty59]

I am having problems accessing my blueyonder emails & fear they have been hacked. how do i delete these email accounts?

[Paul_DN]

Hi Monty59,

Thank you for reaching out to us in our community and welcome, I am sorry to hear your emails may have been hacked, I have managed to pull up your account with the details we have for you, if the email address if your primary we aren't able to delete it.

I cannot see any issues or spam alerts on your account, have you tried changing the password and checking all filters are set up?

Regards

Paul.

[Monty59]

Are blueyonder emails still in use, as I cant access my emails. I believe a letter was sent out re the future & access of blueyonder emails. I never received a letter. Can you pls me of the status of blueyonder emails. Thx

[Graham_A]

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@Monty59 wrote:

Are blueyonder emails still in use, as I cant access my emails. I believe a letter was sent out re the future & access of blueyonder emails. I never received a letter. Can you pls me of the status of blueyonder emails. Thx

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Blueyonder emails are still very much in use.  In order for your specific blueyonder email addresses to work they must be attached to your current Virgin Media broadband account.

You can check if this is the case by signing into your My Virgin Media account and looking at the My Profile and Manage Accounts tabs.

[Monty59]

Thx for the advice but when in Manage Accounts tabs I can only attach virginmedia emails. Pls clarify

[Graham_A]

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@Monty59 wrote:
Thx for the advice but when in Manage Accounts tabs I can only attach virginmedia emails. Pls clarify

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If the email addresses concerned are linked to your current VM broadband account they will automatically show under one or other of those tabs.  If your blueyonder email addresses don't appear then they are in a category called orphan accounts.

Such addresses are in limbo as they are not part of an active account.  As such they should be deleted by Virgin Media.

I will ask the VM Forum Team to have another look at this thread so that they can check on what the exact situation is.

They should reply here in the next day or so.

[Robert_P]

Hello Monty59

Thanks for taking the time to contact us in regards to your blueyonder email address, we appreciate you raising this via the forums and welcome to the community.

I'm eager to get this looked into for you, I've sent you a Private Message to get some more details from you and look forward to your reply.

Rob