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Deborcraft
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Deleting an old ntlworld email account

Hi, I need to delete my old, unused ntlworld email account.  It's been hacked, I believe and the password changed so I can't access the account myself and my Mac keeps sending me messages to sign in to it.  How can I delete the account, please? Thanks

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John_GS
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Re: Deleting an old ntlworld email account

Hi Deborcraft

 

Thanks for posting and welcome to the community. My apologies for the delayed reply and the email issue. 

 

Have you tried the tips here 

 

If so, let me know and we can get this deleted for you, providing it's not the primary account

 

Kind regards,

John_GS
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Deborcraft
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Re: Deleting an old ntlworld email account

Hi John_GS,

Thanks for your reply.
 I think I have deleted the account myself in ‘My Profile’ now.  It wasn’t the primary account.

 

Thanks for your help and fingers crossed it’s a success!

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John_GS
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Re: Deleting an old ntlworld email account

Thanks for coming back to me. 

 

I am glad it's sorted but do let me know if you need further assistance

 

Kind regards,

John_GS
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gcfelstead
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Re: Deleting an old ntlworld email account

I would also like to delete an old NTL World and Virgin Media email address. Neither are connected to my Virgin Media account.  Many thanks in advance.

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Megan_L
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Re: Deleting an old ntlworld email account

Hi Gcfelstead, 

Thanks for using the forums to get your old emails deleted off our systems, I will be happy to get this resolved for you.

Have you attempted to delete them on your online account  yourself? 

Let me know and if you need further help I will try my best for you.

Thanks,

Megan_L

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gcfelstead
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Re: Deleting an old ntlworld email account

Thanks Megan - I don't have a Virgin Media account associated with these addresses now.

Is there another way to delete them?

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David_Bn
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Re: Deleting an old ntlworld email account

Thanks for coming back to us gcfelstead,

 

Sorry to see this hasn't been answered sooner, are you still seeking our assistance on this matter or has this since been resolved?

 

Please drop a response below and we'll seek to take this to a PM conversation if we need to take action 

 

Kindest regards,

 

David_Bn

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gcfelstead
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Re: Deleting an old ntlworld email account

Not resolved yet so would be great to PM.

Many thanks

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Chris_W1
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Re: Deleting an old ntlworld email account

Hi gcfelstead, I am sorry to hear that you have not received the PM, I will send one over to you now. Chris 

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