Hi, I need to delete my old, unused ntlworld email account. It's been hacked, I believe and the password changed so I can't access the account myself and my Mac keeps sending me messages to sign in to it. How can I delete the account, please? Thanks
Thanks for posting and welcome to the community. My apologies for the delayed reply and the email issue.
Have you tried the tips here
If so, let me know and we can get this deleted for you, providing it's not the primary account
Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"
Thanks for your reply. I think I have deleted the account myself in ‘My Profile’ now. It wasn’t the primary account.
Thanks for your help and fingers crossed it’s a success!
Thanks for coming back to me.
I am glad it's sorted but do let me know if you need further assistance
I would also like to delete an old NTL World and Virgin Media email address. Neither are connected to my Virgin Media account. Many thanks in advance.
Thanks for using the forums to get your old emails deleted off our systems, I will be happy to get this resolved for you.
Have you attempted to delete them on your online account yourself?
Let me know and if you need further help I will try my best for you.
Thanks Megan - I don't have a Virgin Media account associated with these addresses now.
Is there another way to delete them?
Thanks for coming back to us gcfelstead,
Sorry to see this hasn't been answered sooner, are you still seeking our assistance on this matter or has this since been resolved?
Please drop a response below and we'll seek to take this to a PM conversation if we need to take action
Not resolved yet so would be great to PM.
Hi gcfelstead, I am sorry to hear that you have not received the PM, I will send one over to you now. Chris