Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
355 Views
Message 1 of 7
Flag for a moderator

Deleting an old ntlworld email account

I'm no longer a Virgin Media account holder, just Virgin Mobile. I'm still getting emails from my old ntlworld email account and wish to delete the account as I think it's been hacked. I can't login via the Virgin email login page as it says my account doesn't exist. But it's still sending me emails, so it must be live still. I've been passed around various different departments in Virgin on the phone, for an hour and a half and no one can work out what to do. Can anyone help please? Thanks
0 Kudos
Reply
Highlighted
  • 1.43K
  • 157
  • 779
Knows their stuff
344 Views
Message 2 of 7
Flag for a moderator

Re: Deleting an old ntlworld email account

This is the right place, carolines888, and you've given all the basic info required for now.

The Forum Team (VM employees) will send you a private message to get your personal details needed to pass security and raise a ticket with the email team to have the mailbox/address permanently deleted.

When they say it is done, I advise double-checking via mailtester.com.  If in any doubt, do come back.


~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~ ~

If you want to say thanks > click 'Kudos'.
Have we solved your issue? > click 'Mark as Helpful Answer'
Highlighted
  • 1.33K
  • 67
  • 107
Forum Team
Forum Team
343 Views
Message 3 of 7
Flag for a moderator

Re: Deleting an old ntlworld email account

Hi carolines888,

 

Sorry to hear that your old email is still active. When did you disconnect with us?

 

I ask because it can take up to 90 days for the email account to be deleted.

 

Thanks,

 

Lisa

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
339 Views
Message 4 of 7
Flag for a moderator

Re: Deleting an old ntlworld email account

Hi Lisa

thanks for your reply. I disconnected from Virgin Media several years ago, but set up email forwarding to my gmail account. I'm still getting the ntlworld emails through that, but can't delete the account, as I can't access it 😕

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
337 Views
Message 5 of 7
Flag for a moderator

Re: Deleting an old ntlworld email account

Hi MissPasko

Thanks for your answer. I'll wait for them to contact.

Great tip about mailtester.com - that's really useful! Thank you 🙂

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Tuning in
334 Views
Message 6 of 7
Flag for a moderator

Re: Deleting an old ntlworld email account

also mailtester.com shows the email address as valid.

It has been used to hack into my eBay account and to follow loads of random people on Twitter. I've changed the email address in both these accounts now, but don't know if other problems are lurking round the corner, so i'd rather get it deleted altogether

0 Kudos
Reply
Highlighted
  • 1.33K
  • 67
  • 107
Forum Team
Forum Team
327 Views
Message 7 of 7
Flag for a moderator

Re: Deleting an old ntlworld email account

Thanks for getting back to us.

 

I'll send you a Private Message asking for more details, please reply back to it so I can help get it deleted for you.

 

Regards,

 

Lisa