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Shabby1
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Message 1 of 4
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Deleting Ntlworld email address

This is my first time posting, I was told this is a good way to get some help, 

We have moved from Virgin and was told the ntlworld address would be deleted after 90 days, it's been about 9 months and I'm still getting mail from that address.

I was told my email address needs to be deactivated, is there anyone who knows how that can be done please?

Thanks 

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MissPasko
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Message 2 of 4
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Re: Deleting Ntlworld email address

Hello Shabby1,

As you are no longer a VM customer, yes the email should have been automatically deactivated, but sometimes the back end process is delayed or fails (I guess).  This will need to be looked into and completed by a Forum Team member (VM employee).  They will contact you via this thread, so please keep an eye open.  It can take around 7 days for them to reach this post as they do things first-come, first-serve.  Be patient and don't post again as that may push you further down the queue.


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Forum Team (Retired) Jen_A
Forum Team (Retired)
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Message 3 of 4
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Re: Deleting Ntlworld email address

Hi Shabby1.

I shall be able to help with this, thanks for your patience 🙂 Please reply to my private message (purple envelope, top right) with the requested information and I'll get this progressed 🙂


Jen
Forum Team



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Forum Team (Retired) Jen_A
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Message 4 of 4
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Re: Deleting Ntlworld email address

Just confirming (as advised via PM) that the email address no longer exists 🙂


Jen
Forum Team



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